Frequently Asked Questions

If you are a new  customer, you can add a dedicated IP address to your first subscription.

  • First, go to the  subscription page.
  • Select the desired subscription and its duration.
  • Search for “Dedicated IP” and click “Add”.
  • Choose a payment method.
  • Complete the remaining fields with the required information.
  • After making a payment, continue to set up your Nord Account to choose your dedicated IP service location.

Enter an email address for your new (temporary)  account.

    Choose a payment method.

    Complete the remaining fields with the required information.

Once your payment has been successfully processed and you have two accounts (your main account and the one used to pay the dedicated IP address), contact our support team via chat or click here.

Once you have contacted our customer support team, give us the details of your two accounts (the account you used to pay the dedicated IP address and your main account) and specify the country in which you want a dedicated IP. we provides provides static IP addresses in the following countries: the United States.

A standard server is a VPN server that encrypts your Internet traffic and replaces your IP address.

The Double VPN server is a privacy solution that sends your Internet traffic to two different VPN servers, thus achieving double encryption. Available only with OpenVPN (UDP) and OpenVPN (TCP) protocols.

Finding the best VPN server in the US, the UK, or anywhere in the world is made easy with the NordVPN application and server selector.

On PCs, laptops, mobile devices and smart TVs

Open the NordVPN application.

    Choose the location of your choice from the list of countries.

    Tap it and wait for a connection to be established.

“If you want to request a refund, you can come forward within 30 days of purchasing our services. We will not issue refunds for recurring subscriptions if you cancel the services after renewal, unless otherwise provided by applicable law.”

You can pay with credit cards, PayPal, , prepaid cards and many other payment methods

Payments can sometimes fail for a variety of reasons. Here are some tips that may help.

Credit card

To avoid a series of fees or a temporary hold of your funds, do not repeatedly attempt to finalize a purchase.

You can contact your credit card company as they may have information about the failed transaction and the status of your account.

Various reasons may be at the origin of the problems of connection to NordVPN that you encounter on your Windows computer. These are usually issues related to your account status, network settings, adapters, or application configuration.